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In the Name of Allaah, All Compassionate, All Merciful
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Replying to the greeting "as-salaam" of the woman on the telephone
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Question: Is there any legal (Sharee'ah) prohibition in replying to the greeting
(as-salaam) of the woman on the telephone or in any other (circumstance), or (her) replying to the greeting(as-salaam) of the man on the telephone?

Response: There is no harm in a man replying to the greeting (as-salaam) of the woman on the telephone or in any other (circumstance), and (likewise) a woman replying to the greeting (as-salaam) of the man so long as they protect themselves against (any) fitnah; And this is based upon the general command of the Prophet (sal-Allaahu `alayhe wa sallam) in replying to the greeting (as-salaam).

Likewise, there is no harm in a telephone conversation between a man and a woman (so long as they remain) within the constraints of necessity.

As for a dubious conversation or a conversation in which there is fear of fitnah, then that is not permissible because it is a means to that which is prohibited (haraam). Allaah (Subhaanahu wa Ta'aala) says:

{ ...then be not soft in speech, lest he in whose heart is a disease (of hypocrisy, or evil desire for adultery, etc.) should be moved with desire, but speak in an honourable manner}, [Soorah al-Ahzaab, Aayah 32]

Shaykh Saalih ibn Fowzaan
al-Muntaqaa min Fataawa Shaykh Saalih al-Fowzaan - Volume 3, Page 300, Fatwa No.441